Complaints and Appeals
If you are dissatisfied with any program or activity related to the provision of training and assessment services, you have right to submit a complaint.
If you are dissatisfied with an assessment decision shall have the opportunity to submit an appeal in writing within 14 days of their assessment.
Once a written complaint or appeal is received, the Director will review the complaint/appeal and contact you by phone, to try to resolve the issue. If you are still unhappy and you live locally, the Director may arrange a face-to-face meeting to discuss further options for resolution. The outcome shall be communicated in writing to the person making the complaint.
If you feel that no satisfactory solution has been reached, you can appeal. This appeal will be referred to an independent body, agreed to by both parties, where you will have the opportunity to formally present your case.